🖤 SHIPPING

Domestic Orders (India):
- Production begins upon order confirmation.
- Orders are dispatched within 3–5 business days.
- Delivery takes approximately 6–9 working days post-dispatch.
- Tracking details are shared via email or SMS.
- Delivery timelines may extend during high-volume or remote area orders.

International Orders (Worldwide):
- Production time: 3–6 business days.
- Delivery timeline: 7–14 business days, depending on country and customs clearance.
- All customs duties, VAT, and taxes (if applicable) must be paid by the customer.
- Tracking information will be provided via email after dispatch.
- Slight delays may occur due to international logistics variations.

🖤 RETURNS & REPLACEMENTS

"Presence must match promise. If it doesn't — we correct it with honor."

Dalma Horizon Decor items are made-to-order.  
We do not accept returns, exchanges, or cancellations.

However, we do offer replacements only in the following cases:
- Damaged or defective items received.
- Incorrect design or product delivered.
- Replacement request is made within 24 hours of delivery.
- Customer provides clear photographic or video proof.

To request a replacement, email us at:  
support@dalmalandmark.com

Each request is carefully reviewed. If approved, a replacement will be issued without any extra charge.

🖤 POLICY TERMS

- Returns are not accepted based on preferences, size issues, or change of mind.
- Orders cannot be canceled once placed.
- All items go through strict quality checks before shipping.

"Every display is a soulform. Serve it with silence."

🖤 DESIGN-BASED EXCHANGE POLICY

In case a wrong design or artwork is delivered, a replacement will be issued without requiring a return.  
This applies only to design errors or mismatched visuals from what was ordered.  
No return or exchange is offered for design preferences or buyer's change of mind.

🖤 CUSTOMER SUPPORT

Official Support Email: support@dalmalandmark.com  
Feedback & Suggestions: feedback@dalmalandmark.com  
General Inquiry (India): india@dalmalandmark.com  
International Inquiry: global@dalmalandmark.com  
Corporate Inquiry: CHD@dalmalandmark.com  
Care & Assistance: care@dalmalandmark.com  

Official WhatsApp & Call Support: +91 9205213030
Available: Monday to Friday – 10 AM to 03 PM IST  
(Dalma Bot available 24×7)

🖤 SOCIAL PRESENCE

Instagram | Facebook | YouTube | Threads | Pinterest | Twitter X | Snapchat 
Follow us everywhere: **@dalmalandmark**

🖤 SHIPPING

Domestic Orders (India):
- Production begins upon order confirmation.
- Orders are dispatched within 3–5 business days.
- Delivery takes approximately 6–9 working days post-dispatch.
- Tracking details are shared via email or SMS.
- Delivery timelines may extend during high-volume or remote area orders.

International Orders (Worldwide):
- Production time: 3–6 business days.
- Delivery timeline: 7–14 business days, depending on country and customs clearance.
- All customs duties, VAT, and taxes (if applicable) must be paid by the customer.
- Tracking information will be provided via email after dispatch.
- Slight delays may occur due to international logistics variations.

🖤 RETURNS & REPLACEMENTS

"Presence must match promise. If it doesn't — we correct it with honor."

Dalma Horizon Decor items are made-to-order.  
We do not accept returns, exchanges, or cancellations.

However, we do offer replacements only in the following cases:
- Damaged or defective items received.
- Incorrect design or product delivered.
- Replacement request is made within 24 hours of delivery.
- Customer provides clear photographic or video proof.

To request a replacement, email us at:  
support@dalmalandmark.com

Each request is carefully reviewed. If approved, a replacement will be issued without any extra charge.

🖤 POLICY TERMS

- Returns are not accepted based on preferences, size issues, or change of mind.
- Orders cannot be canceled once placed.
- All items go through strict quality checks before shipping.

"Every display is a soulform. Serve it with silence."

🖤 DESIGN-BASED EXCHANGE POLICY

In case a wrong design or artwork is delivered, a replacement will be issued without requiring a return.  
This applies only to design errors or mismatched visuals from what was ordered.  
No return or exchange is offered for design preferences or buyer's change of mind.

🖤 CUSTOMER SUPPORT

Official Support Email: support@dalmalandmark.com  
Feedback & Suggestions: feedback@dalmalandmark.com  
General Inquiry (India): india@dalmalandmark.com  
International Inquiry: global@dalmalandmark.com  
Corporate Inquiry: CHD@dalmalandmark.com  
Care & Assistance: care@dalmalandmark.com  

Official WhatsApp & Call Support: +91 9205213030
Available: Monday to Friday – 10 AM to 03 PM IST  
(Dalma Bot available 24×7)

🖤 SOCIAL PRESENCE

Instagram | Facebook | YouTube | Threads | Pinterest | Twitter X | Snapchat 
Follow us everywhere: **@dalmalandmark**

For custom gift requests, corporate gifting, or curated collector packaging – kindly reach out to our soulful team.

📩 Email: Gift@dalmalandmark.com
🤖 Or connect via the Dalma Bot (24×7 assistance)

Every gift is a gesture. We curate it with silence and sincerity.

We warmly welcome special decor requests from universities, corporate offices, institutions, mansion galleries, or private architectural spaces.

All requests are fully custom-made, artist-curated, and organic — crafted with intent and executed with precision.

🌍 Worldwide service available.
🎨 Reach our Creative Office: Artist@dalmalandmark.com

Dalma doesn’t deliver products. It installs presence.