Refund policy

Return & Refund Policy – Dalma Landmark

We offer a 5-day return policy, giving you five days after delivery to request a return. Free return shipping is provided once approved.

📌 Return Eligibility:
- Item must be unused, unwashed, and in original black packaging.
- Product must include all original tags and invoice (proof of purchase).
- Return must be requested via email only: support@dalmalandmark.com

📦 Return Process:
1. Email us with your order details and reason for return.
2. Our team will initiate the return request via our fulfillment backend.
3. You’ll receive a free return shipping label with step-by-step instructions.
4. Once approved, the return address will be shared. *Unauthorized returns will not be accepted.*

🚫 Non-Returnable Items:
- Customized / personalized items (DTF special orders, etc.)
- Sale items, gift cards, or discount purchases
- Personal or hygiene-based items (if introduced in future)

🛠 Damaged or Incorrect Items:
If your item is damaged, defective, or incorrect, contact us within 24 hours of delivery. We will resolve it promptly after review.

🔁 Exchange Policy:
We do not offer direct exchanges. You may return the product first, and once approved, you can place a new order.

💸 Refund Timeline:
Once the returned item is inspected and approved, your refund will be processed to your original payment method within **7–10 business days**.
(Depending on your bank/card provider, it may take additional days to reflect.)

⏳ Delay Beyond 15 Days?
If you haven’t received your refund within 15 business days, please email us with subject: `Refund Delay – [Your Order ID]`

📧 Customer Support:
support@dalmalandmark.com  
📱 WhatsApp Support: +917979770903  
👑 Supreme CEO Escalation: supreme@dalmalandmark.com